Complimentary Shipping and Returns on all U.S. orders

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Customer Service

Shipping

Ground Basic Priority
Free! $18 $25
3-6 days 2-3 days 1 day

We currently offer three shipping methods from our New York Metro fulfillment center: 

Ground

Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed.

Basic (2nd Day Air)

Delivery occurs in 2 to 3 business days after processing begins, pending availability and credit card verification. Customer signature is required for delivery.

Priority (Next Day Air)

Delivery occurs the next business day (excluding holidays) if placed by 12PM ET, pending availability and credit card verification. Customer signature is required for delivery. Next-Day and 2nd day air orders are given top priority.

Ground delivery to Hawaii and parts of Alaska may take more than 7 business days.  You may choose to select 2nd Day or Next Day air services for expedited delivery. 

At this time we do not offer Saturday delivery. 

Processing Time: 

  • Orders placed Monday-Friday before 12PM ET will begin processing that day (excluding holidays).

  • Orders placed after 12PM ET will begin processing the next business day (excluding holidays).

  • Orders placed after 12PM ET on Friday will begin processing the following Monday (excluding holidays). 

Barneys New York will contact you with a follow-up email if the merchandise you have selected is not available at the time of order processing.

You will not be charged for any item until it has shipped from our distribution center.

You will be contacted by e-mail with a Fedex tracking number when your order leaves our distribution center.

Please note: a customer signature is required for Basic and Priority deliveries, gift card orders and all shipments over $500.

Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within 5 business days. Beauty Gifts With Purchase offers valid on U.S. orders only.

International Shipping

We currently ship to eighty-nine countries. Select your destination country from the International Shipping dropdown, located on the Barneys Cart page.

Shipping Addresses

We cannot ship to Post Office Boxes. We cannot ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.

Returns

If you are not delighted with your purchase, Barneys New York offers complimentary returns: simply return the item in its original condition within 30 days for a full refund, less any original shipping costs if applicable.

To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be in saleable condition with tickets attached.
3. The merchandise must not be altered.

Sale merchandise may not be returned after 30 days. Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package. Not returnable at any time: lingerie, swimwear, antique jewelry and clothing, pierced earrings, women’s eveningwear, altered merchandise, and any item marked Final Sale.
 

Returning your item

Complete the return section on the packing slip and include it with your merchandise. For your convenience, we have included a pre-paid United States Postal Service (USPS) return label with your packing slip. Simply complete your name and address and affix the return label to the outside of your package. We suggest that you retain a record of the return tracking number for future reference. If you do not have the return form, you may include the shipment notification email as your proof of purchase. Please include a note with your order stating why you are returning the merchandise.

You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.

Your return package can be dropped off at any US Post Office, dropped in any USPS collection box, or given to your USPS carrier.

Barneys.com offers complimentary returns on all U.S. orders. No fee will be deducted from your return.

If you choose to use a different return method or you no longer have the pre-paid label, please return your item to the following address:

BNY Web Returns
1201 Valley Brook Avenue
Lyndhurst, NJ 07071

Fine Jewelry Returns
Fine jewelry and watches greater than $10,000 cannot be returned using the enclosed pre-paid USPS label. Instead, you should return your package via the carrier of your choice with return signature required. For your protection, fine jewelry returns should be insured for their full value.

Exchanging your item

Barneys.com does not accept exchanges at this time.

For all other inquiries, please e-mail webservices@barneys.com.

Complimentary Tailoring

Barneys New York is pleased to offer complimentary in-store basic tailoring on all men's suits and tailored clothing. Please bring your purchase and receipt to your nearest Barneys New York flagship store for the following services:

Men's Dress Shirts: Shortening of the sleeve up to one inch.

Men's Dress Pants: Waist in/out, crotch in/out, hem or cuff.

Sport Coats: Center seam in/out, side seams in/out, shortening of the sleeve, lengthening of the sleeve but no facing (extension of the lining) or button holes, resetting buttons.

Suits/Tuxedos: Jacket - same as sport coat, Pant - same as dress pant, resetting buttons.