Domestic Shipping

Ground 3-6 days $10 Free
Two Business Day 2-3 days $15
Next Business Day 1 day $20
Same Day* Same Day* $25

Barneys.com currently offers 4 shipping methods from our New York Metro fulfillment center:

Ground

Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Please allow additional processing time during promotional events. Ground delivery to Hawaii and parts of Alaska may take more than 7 business days. You may choose to select Two Business Day or Next Business Day air services for expedited delivery. At this time we do not offer Saturday delivery.

Two Business Day

Delivery occurs in 2 to 3 business days after processing begins, pending availability and credit card verification.

Next Business Day

Delivery occurs the next business day (excluding holidays) if placed by 12PM ET, pending availability and credit card verification.

Same Day

Delivery occurs the same day if placed by 12PM ET Monday-Friday or by 10AM ET on Saturday, pending product availability and credit card verification. Signature required. Complimentary if you pay with your Barneys Credit Card (discount applied at order review). Same Day Delivery is not available on Sundays, Holidays and may be temporarily unavailable. Not valid on orders containing pre-order items.

Same Day Delivery is only available in Manhattan (New York City, NY) and select ZIP codes in Brooklyn, Queens and New Jersey. ELIGIBLE ZIP CODES IN BROOKLYN, NEW YORK: 11201, 11202, 11205, 11211, 11215, 11217, 11231, 11232, 11238, 11241, 11242, 11243, 11245, 11249 and 11251. ELIGIBLE ZIP CODES IN QUEENS COUNTY, NEW YORK: 11101, 11102, 11103, 11104, 11105, 11106, 11370, 11372, 11373, 11377, and 11378. ELIGIBLE ZIP CODES IN BERGEN COUNTY, NEW JERSEY: 07010, 07020, 07022, 07024, 07026, 07031, 07057, 07070, 07071, 07072, 07073, 07074, 07075, 07401, 07407, 07410, 07417, 07423, 07430, 07432, 07436, 07446, 07450, 07451, 07452, 07458, 07463, 07481, 07495, 07601, 07602, 07603, 07604, 07605, 07606, 07607, 07608, 07620, 07621, 07624, 07626, 07627, 07628, 07630, 07631, 07632, 07640, 07641, 07642, 07643, 07644, 07645, 07646, 07647, 07648, 07649, 07650, 07652, 07653, 07656, 07657, 07660, 07661, 07662, 07663, 07666, 07670, 07675, 07676, 07677, 07699. ELIGIBLE ZIP CODES IN HUDSON COUNTY, NEW JERSEY: 07002, 07029, 07030, 07032, 07047, 07086, 07087, 07093, 07094, 07096, 07097, 07099, 07302, 07303, 07304, 07305, 07306, 07307, 07308, 07310, 07311, 07395, and 07399.

Please note a customer signature is required for all same day deliveries. Same Day Delivery is only available for orders placed on Barneys.com, Barneys New York for iPhone and Barneys New York for iPad. Complimentary Same Day Delivery for Barneys New York Cardmembers is offered for a limited time and subject to end without notice.

 

Processing Time:
Same Day, Next Business Day and Two Business Day orders are given top priority.

For Same Day shipments:
Orders placed Monday-Friday before 12PM ET will arrive between 5-8 PM ET (excluding holidays).
Orders placed on Saturday before 10AM ET will arrive between 3-6 PM ET (excluding holidays).
Same Day Delivery is not available for orders placed on Sunday and may be temporarily unavailable.

For Next Business Day shipments:
Orders placed Monday-Friday before 12PM ET will begin processing that day (excluding holidays).
Orders placed after 12PM ET will begin processing the next business day (excluding holidays).
Orders placed after 12PM ET on Friday will begin processing the following Monday (excluding holidays).

Barneys New York will contact you with a follow-up email if the merchandise you have selected is not available at the time of order processing.

You will not be charged for any item until it has shipped from our distribution center.

You will be contacted by e-mail with a tracking number when your order leaves our distribution center.

Please note: a customer signature is required for Same Day, Next Business Day and Two Business Day deliveries, gift card orders and all shipments over $500.

Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within 5 business days. For Same Day Delivery, you will be notified shortly after your order is placed. Free Same Day Delivery for Barneys New York Cardmembers is offered for a limited time and subject to end without notice.

Beauty Gifts With Purchase offers are valid on U.S. orders only.

Shipping Addresses

We cannot ship to Post Office Boxes. We cannot ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.

International Shipping

Receive free economy or standard shipping on all international orders. To track your international order, click here.


International Shipping Offers:

Australia: Free duties and complimentary expedited shipping over $300 USD merchandise spend.

Canada: Free duties and complimentary expedited shipping over $400 USD merchandise spend.

China: Free duties and complimentary expedited shipping over $350 USD merchandise spend.

France: Free duties and complimentary expedited shipping over $250 USD merchandise spend.

Germany: Free duties and complimentary expedited shipping over $350 USD merchandise spend.

Hong Kong: Free duties and complimentary expedited shipping over $450 USD merchandise spend.

Italy: Free duties and complimentary expedited shipping over $350 USD merchandise spend.

Japan: Free duties and complimentary expedited shipping over $450 USD merchandise spend.

Kuwait: Free duties and complimentary expedited shipping over $450 USD merchandise spend.

Macao: Free duties and complimentary expedited shipping over $650 USD merchandise spend.

Mexico: Free duties and complimentary expedited shipping over $250 USD merchandise spend.

Qatar: Free duties and complimentary expedited shipping over $500 USD merchandise spend.

Russia: Free duties and complimentary expedited shipping over $300 USD merchandise spend.

Saudi Arabia: Free duties and complimentary expedited shipping over $450 USD merchandise spend.

Singapore: Free duties and complimentary expedited shipping over $450 USD merchandise spend.

South Korea: Free duties and complimentary expedited shipping over $200 USD merchandise spend.

Switzerland: Free duties and complimentary expedited shipping over $300 USD merchandise spend.

Taiwan: Free duties and complimentary expedited shipping over $400 USD merchandise spend.

United Arab Emirates: Free duties and complimentary expedited shipping over $400 USD merchandise spend.

United Kingdom: Free duties and complimentary expedited shipping over $400 USD merchandise spend.


Not valid for Barneys New York employees.

Domestic Returns

At Barneys New York we pride ourselves on offering the highest quality merchandise. If you are not delighted with your purchase, Barneys New York offers complimentary returns! Simply return the item in its original condition within 30 days for a full refund.

In order to receive a refund in the original form of payment, the return must satisfy all of the following conditions:
1. All merchandise, including sale items, must be returned within 30 days of the original date delivered to the shipping address.
2. All ‘last chance’ sale items, as indicated on the packing slip, may only be returned for Barneys New York gift card credit, and in any case the return must be within 30 days of original date delivered to the shipping address.
3. The merchandise must be unworn, in fully saleable condition and with all tickets including the Barneys New York ticket, designer ticket, and any other labels, tickets, or tags affixed to the original merchandise.
4. The merchandise must not be altered in any way.

FINAL SALE

The following are not returnable at any time: Food or drink or any other perishables, lingerie bottoms and swimwear that are without the original adhesive strips, antique jewelry and vintage clothing, pierced earrings, fragrances, nail polish, and aerosol products, any item that is monogrammed or personalized in any way and any item marked Final Sale on the online product page at the time of purchase.

CLOTHING

Please exercise extreme care when trying on garments. Only merchandise that is unworn, unaltered, and in fully saleable condition with all Barneys New York and designer tickets and any other labels, tickets, or tags affixed to the original merchandise will be accepted for return. All accessories (including all belts, slips, chains, straps, and any other included or attached accessories) must be included and be unaltered, undamaged, and in fully saleable condition to be accepted for return.

BAGS

Please exercise extreme care when handling bags. Dyes from clothing and other materials can transfer to light-colored bags. Only bags unaltered, and in fully saleable condition with all Barneys New York and designer tickets, and any other labels, tickets, or tags affixed to the original merchandise will be accepted for return. All accessories must be included (including all dust bags, straps, mirrors, cards, charms, and any other included or attached accessories) must be included and be unaltered, undamaged, and in fully saleable condition to be accepted for return.

SHOES

Shoes with scratched soles or with any markings whatsoever on the soles will not be accepted for return. Trying on shoes on soft, clean, indoor surfaces, such as carpeting, is recommended, but does not guarantee a return will be accepted. Returns must include the original shoe box and dust bag, as these are considered part of the product. All shoe boxes and shoe accessories (including all dust bags, straps, laces, extra heel caps, and any other included or attached accessories) must be included and be unaltered, undamaged, and in fully saleable condition to be accepted for return.

BEAUTY

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging to be accepted for return. Please note that fragrances, nail polish, and aerosol products are final sale and cannot be returned due to transport restrictions.

LINGERIE & SWIMWEAR

Lingerie bottoms, swimwear, and bikini bottoms must only be tried with underwear. Lingerie and swimwear will not be accepted for return without the original protective adhesive strip.

LIMITED EDITION PRODUCTS AND BOOKS

As limited-edition items (as indicated on the online product page) are highly collectible, returns will not be accepted without the original packaging and protective cover/wrapping fully intact and without any tear or any other damage whatsoever. Any books that include any personalized features (such as autographs or personalized dedications) are final sale and may not be returned.

ELECTRONICS

Electronics and technology devices may not be returned without the original packaging and must include all parts and accessories. The item, including the parts and accessories must be in its original condition.

FINE JEWELRY & VINTAGE

Fine jewelry and watches greater than $10,000, cannot be returned using the enclosed pre-paid USPS label. Instead, you must return your package via secure carrier with return signature required. For your protection, fine jewelry returns must be insured by you for its full value as Barneys will not be liable for any lost or damaged fine jewelry or watches over $10,000 while they are in transit for return transactions. Note that all returns will be inspected upon receipt at our warehouse for authenticity and condition. You will be contacted by our Customer Service team if there are any questions related to the merchandise being returned.


RETURN INSTRUCTIONS (DOMESTIC)

Complete the return section on the packing slip and include it with your merchandise. For your convenience, we have included a pre-paid United States Postal Service (USPS) return label with your packing slip. Affix the pre-paid label to the outside of your package. We suggest that you retain a record of the return tracking number for future references. If you do not have the packing slip, you may include the shipment notification email as your proof of purchase, as well as the reason for the return (changed mind, fit (too small, too big, poor fit), color, quality, damaged, gift return, wrong item received, item did not arrive on time, ordered multiple sizes).

You may use the original outside packaging to ship the return back to us. However, be sure to black out or cover any additional ship labels that may be on your return package.

Your return package can be dropped off at any United States Post Office, FedEx location, or given to your USPS carrier. However, for faster processing and to ensure you have return tracking, the package must be dropped off at any United States Post Office or FedEx location.

If you choose to use a different return method or you no longer have the pre-paid label, please return your item to the following address:

BNY Web Returns
1201 Valley Brook Avenue
Lyndhurst, NJ 07071

RETURN INSTRUCTIONS (DOMESTIC SAME DAY DELIVERY)

For orders placed with Same Day Delivery, please contact our Customer Service team who can assist you with a return request. They can be reached at 888-222-7639 or by emailing webservices@barneys.com. You may also return directly to your nearest local store.

PRICE ADJUSTMENTS

Requests for price adjustments will be honored only if the merchandise was purchased at full price and marked down within 7 days of purchase.

NO EXCHANGES

Barneys.com does not accept exchanges.


REPEAT RETURNS

Please note that frequency of returns is monitored. Excessive returns and high return rates may, at Barneys New York’s sole discretion, result in the refusal or denial of returns, or temporary cessation and/or permanent closure of your account.


OTHER INQUIRIES

For all other inquiries, please e-mail webservices@barneys.com or call 888-222-7639.

International Returns

RETURN INSTRUCTIONS (INTERNATIONAL)

For processing of international returns, please email webservices@barneys.com and include:

(1) Order number
(2) 9-digit style number
(3) Description of item(s) you wish to return (including type of merchandise, brand, color, and size)
(4) Reason for the return (changed mind, fit (too small, too big, poor fit), color, quality, damaged, gift return, wrong item received, item did not arrive on time, ordered multiple sizes).

You will receive further instructions on how to return the merchandise internationally. If a refund is due, refund amounts will be credited in the same currency, using the same exchange rate as the original tender. Please allow up to 25 business days for the credit to post to your account. ("Business days" are Monday to Friday, excluding holidays).


Barneys New York’s return policy applies to all international online orders, except as modified below:
EU and UK: If shipped to the EU and UK, all Delvaux merchandise must be returned within 14 days of the delivery date.
Qatar and Taiwan: If shipped to Qatar, all Delvaux merchandise must be returned within 7 days of the delivery date.
All Other International Orders: All Delvaux sales are final.

Complimentary Tailoring

Barneys New York is pleased to offer complimentary in-store basic tailoring on all men's full price suits and tailored clothing. Please bring your purchase and receipt to your nearest Barneys New York flagship store for the following basic tailoring services:

Men's Dress Shirts: Shortening of the sleeve up to one inch.

Men's Dress Pants: Waist in/out, hem or cuff.

Sport Coats: Center seam in/out, side seams in/out, shortening of the sleeve, lengthening of the sleeve but no facing (extension of the lining) or button holes, resetting buttons.

Suits/Tuxedos: Jacket - same as sport coat, Pant - same as dress pant, resetting buttons.